myXL is XL Axiata's official self-care app, covering XL prepaid, the PRIORITAS postpaid tier, and the XL HOME fixed broadband line under a single login. Up to ten XL numbers can sit in one account, PLN tokens can be bought without leaving the app, and ShopeePay or DANA can be set as routine top-up payment. The complaints are consistent across the play store reviews: the PRIORITAS upgrade prompt sits on every screen, the app keeps gaining weight as gadget marketplaces and PLN flows pile on, and coverage outside Java still trails Telkomsel. These myXL alternatives cover the same balance, package, and top-up jobs on every other Indonesian operator, plus the digital-only sub-brands that ship a much lighter experience.
We picked seven, mixing rival operators, two digital-first sub-brands, and the sister AXIS line inside the XL group itself.
Quick comparison
| App | Best for | Operator |
|---|---|---|
| MyTelkomsel | Broader network and IndiHome bundle | Telkomsel |
| myIM3 | IMPoin rewards and SATSPAM Plus+ scam filter | Indosat |
| AXISnet | Gaming bonuses and Lock Button balance protection | AXIS (XL group) |
| bima+ | Tri numbers and anti-scam call filtering | Tri (Indosat group) |
| mySF | eSIM-first phones and widest payment menu | Smartfren |
| by.U | Telkomsel network with à la carte digital plans | Telkomsel digital |
| Live.On | All-digital XL line, no kiosk visit | XL digital |
Why people leave myXL
The PRIORITAS upsell is everywhere. The home tab pushes the postpaid upgrade banner above the actual balance number, and the same prompt reappears mid-flow when buying a prepaid pack. Users on Reddit and Play Store reviews call it the loudest upsell of any Indonesian carrier app.
App weight has crept past 130MB. Recent versions bundle the gadget shop, PLN, and mini-drama content into the install. Mid-range phones with older Android versions lag on the home tab, and the cold start often shows a spinner before the balance loads.
Eastern Indonesia coverage gaps. XL's network is strong on Java and Sumatra. In Sulawesi, Maluku, and Papua, Telkomsel still wins the actual signal test, so myXL feels useful only where XL itself has bars.
Live chat queues stall. The in-app live chat routes through a chatbot first, and during peak hours the handoff to a human agent can take an hour or more. Users report repeating the same complaint across three separate sessions before a fix lands.
Routine top-up with ShopeePay or DANA still misfires. The recurring purchase setup works on the happy path, but a failed retry sometimes deducts the balance without delivering the pack. Refunds run through customer service rather than auto-reversal.
The best myXL alternatives on Android
1. MyTelkomsel, best for the strongest network in eastern Indonesia
MyTelkomsel covers the same prepaid, postpaid Halo, IndiHome fixed broadband, and Orbit home modem lines under one login. The differentiator is Telkomsel's network depth: the only operator with consistent coverage across Sulawesi, Kalimantan, Maluku, and Papua. The dashboard layout was redesigned for one-screen access to balance and packages, and Telkomsel Wallet by GoPay handles in-app payments without a separate e-wallet.
Where it falls short: the app is heavier than myXL, the Veronika chatbot loops on common questions, and the Personal Loan banner sits prominently on the main tab.
Switching from myXL: port your number to Telkomsel through the standard MNP process, register the new SIM in MyTelkomsel, and link IndiHome or Orbit accounts if you have them.
Bottom line: the right move when network depth outside Java matters more than app weight.
2. myIM3, best for spam-call filtering and IMPoin rewards
myIM3 is Indosat's self-care app, with SATSPAM Plus+ as its headline. The built-in scam-call detector blocks shady inbound numbers automatically, which has become a real selling point as scam call volume keeps climbing in Indonesia. IMPoin loyalty points exchange for fashion, gadget, and travel discounts, and the Kiosk feature turns the app into a side-hustle channel for selling pulsa to friends.
Where it falls short: only works on Indosat numbers, and the app carries the same Personal Loan banner as MyTelkomsel with daily-rate interest disclosures.
Switching from myXL: port your number to Indosat (IM3), activate the IM3 starter pack inside the app, and enable SATSPAM from the home tab. Bonuses transfer from the new SIM, not from any leftover myXL balance.
Bottom line: the cleanest alternative when scam calls are the daily annoyance and IMPoin loyalty is worth the switch.
3. AXISnet, best for gaming bonuses without leaving the XL group
AXISnet serves AXIS, the youth and gaming-oriented brand inside XL Axiata. Lock Button blocks unsolicited pulsa charges, AIGO voucher scanning activates physical scratch cards from kiosks, and AXIS Stamps turn daily usage into reward redemptions. Unlimited Gaming bonus packs are the headline, and the app stays noticeably lighter than myXL.
Where it falls short: network coverage outside Java is patchy, and the "build your own pack" flow can total more than a standard bundle once add-ons are picked.
Switching from myXL: pick up an AXIS SIM at any minimarket, top up, and register the new number in AXISnet. Existing XL postpaid bills stay on myXL, but new prepaid spending shifts to AXIS.
Bottom line: a strong pick when gaming bonuses and rewards beat PRIORITAS perks, and a single XL Axiata identity is fine.
4. bima+, best for spam protection on Tri (3) numbers
bima+ is the official app for Tri, now part of Indosat after the merger. The anti-spam and anti-scam call filter activates from the home screen and blocks shady inbound calls automatically, a feature added later than SATSPAM but with broad device coverage. Smart Widget puts balance and package status on the home screen without opening the app.
Where it falls short: Tri coverage outside dense urban areas is uneven, and the Personal Loan card on the home tab pushes cash advances with daily-rate disclosures similar to MyTelkomsel.
Switching from myXL: port your number to Tri (a process now run by Indosat customer service), install bima+, register, and toggle the anti-spam filter on first launch.
Bottom line: the right alternative when scam calls are the deciding factor and Tri's coverage works on your usual routes.
5. mySF, best for eSIM-first phones and wide payment options
mySF is Smartfren's self-care app, and the headline is first-class eSIM support, the broadest in Indonesia today. The payment menu reads like a list: Simobi+, DANA, OVO, GoPay, ShopeePay, LinkAja, plus virtual account transfers from most banks. SmartPoin loyalty and voucher-scan top-up round it out, and the app stays lighter than myXL.
Where it falls short: Smartfren's network choices have historically been different from competitors, and coverage on older devices outside major cities is the weak point.
Switching from myXL: activate an eSIM through the in-app QR flow, or pick up a physical Smartfren SIM. Existing Smartfren numbers register in mySF in a single step.
Bottom line: the right pick when the phone is eSIM-only or when payment flexibility matters more than network depth.
6. by.U, best for a lighter Telkomsel experience without the lifestyle clutter
by.U is Telkomsel's digital-first sub-brand. Same Telkomsel network coverage, but the SIM ships by courier and packs are built à la carte: pick the data quota, voice minutes, SMS allowance, and validity, then pay. The app is dramatically lighter than myXL or MyTelkomsel and skips the gadget shop, mini-drama hub, and PLN sections that bulk up the parent apps.
Where it falls short: no IndiHome, no Orbit, no PRIORITAS, and existing Telkomsel numbers can't be ported into by.U directly.
Switching from myXL: order a by.U SIM through the app, wait for the courier, swap, and the new number activates inside by.U on first login.
Bottom line: the smart pick when Telkomsel's coverage is the goal and myXL-style app bloat is the dealbreaker.
7. Live.On, best for an all-digital XL line at lower prices
Live.On is XL Axiata's fully digital prepaid sub-brand, paired with a lightweight self-service app. Plans are picked, paid, and activated end-to-end in the app, with no kiosk visit and no upsell to PRIORITAS. Pricing on like-for-like data quotas comes in consistently below myXL, in exchange for a slimmer feature set and digital-only support.
Where it falls short: the payment menu is shorter than myXL, customer service is in-app chat only, and the brand stays inside the XL coverage map.
Switching from myXL: request a Live.On SIM through the app, swap when the courier delivers, and the new number provisions automatically. Existing XL numbers do not port over automatically.
Bottom line: the right call for a second SIM on the XL network with low overhead and no postpaid upsell.
How to choose
Pick MyTelkomsel when network coverage outside Java is the deciding factor or when IndiHome and Orbit sit on the same household. Pick myIM3 when scam calls are a daily annoyance and IMPoin rewards are worth the operator switch. Pick AXISnet when gaming bundles and Lock Button matter more than PRIORITAS perks, and a single XL Axiata identity is acceptable.
Pick bima+ on a Tri number where the anti-scam filter and Smart Widget earn their place on the home screen. Pick mySF when the phone is eSIM-only or when payment-menu breadth is the deciding factor. Pick by.U to keep Telkomsel's network with a far lighter app and à la carte pricing.
Pick Live.On as a second-SIM digital prepaid line on XL coverage at lower prices than myXL.
Stay on myXL if PRIORITAS postpaid is active, if XL HOME fixed broadband sits on the same login, or if managing several XL numbers from one account is a daily task. No other operator app aggregates those three jobs under one login today.
FAQ
Can I manage XL, IndiHome, and Orbit in a single app outside myXL or MyTelkomsel? No. Cross-operator fixed broadband and prepaid management does not exist in Indonesia today. Each operator guards the back-end behind its own login.
Which Indonesian carrier app uses the least storage? by.U and Live.On are the digital sub-brands; both install under roughly 60MB and skip the lifestyle and gadget surfaces that bulk up myXL and MyTelkomsel.
Can I top up an XL number without the myXL app? Yes. Tokopedia, Shopee, DANA, OVO, GoPay, and most Indonesian banking apps top up XL directly. USSD *123# also still works for the basics.
Which Indonesian carrier apps block spam calls automatically? myIM3 with SATSPAM Plus+ and bima+ with its anti-scam filter are the only operator apps shipping built-in spam call blocking on Indonesian numbers today.
Is Live.On the same network as XL? Yes. Live.On runs on XL Axiata's network with the same coverage. The differences are pricing, SIM distribution (digital-only), and a slimmer app feature set.
Can I keep PRIORITAS postpaid and switch to a lighter app? No. PRIORITAS account management runs only inside myXL today. The lighter apps (by.U, Live.On, AXISnet) are prepaid-only.
